How can we help?

Find a tradesperson through search, open their profile and tap Request a Quote. Describe the job, pick a category, add a preferred date and up to three photos. Your request goes straight to that tradesperson, and we email you as soon as they reply.

You choose a date from one of the available times, review the details, and confirm. Both you and your tradesperson get a confirmation email, and the booking appears in your account.

Open the request or booking from your account and use the cancel option. Your tradesperson is notified automatically. If plans change again, you can always start a new request.

Yes — YardHire is free for customers. You arrange payment directly with your tradesperson; we never charge you a platform fee.

Every tradesperson with the gold-shield badge has had their identity documents checked by our team. Extra badges show what else they have provided, such as a trade certification or insurance.

Complete your profile, upload your documents and submit for review. A member of our team checks everything by hand — most applications are reviewed within one to two business days, and we email you the decision either way.

A valid government-issued ID is required. Add any trade licence, certification or insurance documents you hold — more documents mean more badges on your profile, and more trust from customers.

The email explains exactly what our team needs. Fix that item, upload the document again and resubmit — most tradespeople are approved on their second attempt.

New job requests appear in your dashboard under Leads, and we email you. Open the lead, review the details and photos, then send a quote with your price range, how long it should take, and any notes.

No. Customers pay you directly for your work. YardHire does not process payments and takes no cut of the job.

Use the “Forgot password?” link on the login page. We will email you a reset link that works for 60 minutes.

Check your spam folder first. You can request a new link from the verification screen — if it still does not arrive, email us and we will sort it out.

Contact support and we will update it for you, then send a verification link to the new address.

We want every experience on YardHire to be a positive one, but we understand that sometimes things don't go as planned.

If you have an issue with a tradesperson or a job, we recommend speaking with the tradesperson first to give them an opportunity to resolve it directly with you.

If you're unable to resolve the issue, you can report it to YardHire. Our team will review the information provided and take appropriate action where necessary, which may include reviewing a tradesperson's account or removing them from the platform.

YardHire provides a platform to help customers find and connect with independent tradespeople. We do not carry out or supervise the work ourselves, so agreements regarding the work, price, payment and resolution of any issues remain between you and the tradesperson.

If you have a concern about a tradesperson you've found through YardHire, contact us at support@yardhire.app.